Patient centered care was maintained by real time adaptation of care processes.

Working in Personal Protective Equipment changed team dynamics and workflow.

Organizational leaders need to support activities that promote strong teamwork.

Greater staff acceptance of PPE spotters when performed by an ED team member.

The COVID-19 pandemic has challenged health care professionals and changed our approach to care delivery. The aim in this study was to explore nurses’ experiences providing care in the ED during the COVID-19 pandemic in Australia and the impact of this on ED team functioning.

A qualitative explorative descriptive study was conducted using thematic analysis strategies. Participants comprised: Registered Nurses (n = 18) working in clinical roles in the Emergency Department and Leadership Registered Nurses (n = 6) within the organisation. One on one interviews (n = 21) and one focus group interview were conducted utilising semi-structured, conversational style, in-depth interviews between January 2022 and April 2022.

Two major themes were identified that described the impact on ED team dynamics and longer-term impacts on the ED nursing workforce. The first major theme was: ‘Changed Emergency Department team identity and dynamics’ and included four sub-themes: i) PPE is a barrier to team camaraderie; ii) outsiders versus insiders – ambivalence to PPE spotter role; iii) personal safety comes first in a pandemic; and iv) using PPE depersonalises the whole patient experience. The second major theme was: ‘This pandemic caught everyone off guard’ and had three sub-themes. The associated sub-themes were: i) People outside ED have no understanding of what it has been like; ii) COVID-19 is here to stay - Permanent changes to care delivery and nursing practice; and iii) tenacity of a true profession.

Study findings illuminated the dynamics and functionality of ED nursing, encompassing the unique qualities of camaraderie, autonomy, resilience and tenacity.

Emergency Nursing

COVID-19

Pandemic

Nursing workforce

Team dynamics

Team communication

© 2023 The Authors. Published by Elsevier Ltd.