Teresa M. Treiger, RN, MA, CCM, FABQAURP, is a thought leader inspiring Conscious Case Management practice across the health care continuum.

Address correspondence to Teresa M. Treiger, RN, MA, CCM, FABQAURP, Ascent Care Management, Quincy, MA 02171 ([email protected]).

The intent of this column is meant to speak to the heart of case management: our joys, our struggles and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: [email protected]

The author reports no conflicts of interest.