What's Playing in Your Waiting Room? Patient and Provider Stress and the Impact of Waiting Room Media

1. Gallup . Gallup Global Emotions Survey Report. 2019.
Google Scholar2. APA . Stress in America Annual report of American Psychological Association. 2019.
Google Scholar3. Avey, H, Matheny, KB, Robbins, A, Jacobson , TA Health care providers’ training, perceptions, and practices regarding stress and health outcomes. J Natl Med Assoc. 2003;95(9):833,846-45.
Google Scholar4. Park, CL, Russell, BS, Fendrich, M, Finkelstein-Fox , L, Hutchison, M, Becker, J Americans’ COVID-19 stress, coping, and adherence to CDC guidelines. J Gen Intern Med 2020;35(8):2296-303. doi:10.1007/s11606-020-05898-9
Google Scholar | Crossref | Medline5. Frosch, DL, May, SG, Rendle, KA, Tietbohl, C, Elwyn, G. Authoritarian physicians and patients’ fear of being labeled ‘difficult’ among key obstacles to shared decision making. Health Aff (Millwood) 2012;31(5):1030-8. doi:10.1377/hlthaff.2011.0576
Google Scholar | Crossref | Medline | ISI6. Chu, H, Westbrook, RA, Njue-Marendes, S, Giordano, TP, Dang, BN The psychology of the wait time experience – what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study. BMC Health Serv Res. 2019;19(1):459. doi:10.1186/s12913-019-4301-0
Google Scholar | Crossref | Medline7. Sherwin, HN, McKeown, M, Evans, MF, Bhattacharyya, OK The waiting room “wait”: from annoyance to opportunity. Can Fam Physician. 2013;59(5):479-81.
Google Scholar | Medline8. Efrat-Treister, D, Cheshin, A, Harari, D, Rafaeli, A, Agasi, A, Moriah, H, et al. How psychology might alleviate violence in queues: perceived future wait and perceived load moderate violence against service providers. PLoS One 2019;14(6):e0218184. doi:10.1371/journal.pone.0218184
Google Scholar | Crossref | Medline9. Franklin, SS, Thijs, L, Hansen, TW, O’Brien, E, Staessen, JA. White-coat hypertension. Hypertension. 2013;62(6):982-7. doi:10.1161/HYPERTENSIONAHA.113.01275
Google Scholar | Crossref | Medline10. Randall, CL, Shulman, GP, Crout, RJ, McNeil, DW. Gagging and its associations with dental care-related fear, fear of pain and beliefs about treatment. J Am Dent Assoc 2014;145(5):452-8. 2014/05/03. doi:10.14219/jada.2013.50
Google Scholar | Crossref | Medline11. Osborn, TM, Sandler, NA. The effects of preoperative anxiety on intravenous sedation. Anesth Prog. 2004;51(2):46-51.
Google Scholar | Medline12. Gras, S, Servin, F, Bedairia, E, Montravers, P, Desmonts, JM, Longrois, D, et al. The effect of preoperative heart rate and anxiety on the propofol dose required for loss of consciousness. Anesth Analg. 2010;110(1):89-93. doi:10.1213/ANE.0b013e3181c5bd11
Google Scholar | Crossref | Medline13. Gürbulak, B, Üçüncü, MZ, Yardımcı, E, Kırlı, E, Tüzüner, F. Impact of anxiety on sedative medication dosage in patients undergoing esophagogastroduodenoscopy. Wideochir Inne Tech Maloinwazyjne 2018;13(2):192-8. 2018/07/14. doi:10.5114/wiitm.2018.73594
Google Scholar | Crossref | Medline14. Geva, N, Pruessner, J, Defrin, R. Acute psychosocial stress reduces pain modulation capabilities in healthy men. Pain 2014;155(11):2418-25. 2014/09/25. doi:10.1016/j.pain.2014.09.023
Google Scholar | Crossref | Medline15. Teoh, KRH, Hassard, J, Cox, T. Individual and organizational psychosocial predictors of hospital doctors’ work-related well-being: a multilevel and moderation perspective. Health Care Manage Rev 2020;45(2):162-72. doi:10.1097/HMR.0000000000000207
Google Scholar | Crossref | Medline16. Dyrbye, LN, West, CP, Hunderfund, AL, Sinsky, CA, Trockel, M, Tutty, M, et al. Relationship between burnout, professional behaviors, and cost-conscious attitudes Among US physicians. J Gen Intern Med 2020;35(5):1465-76. 2019/11/18. doi:10.1007/s11606-019-05376-x
Google Scholar | Crossref | Medline17. Martínez-Zaragoza, F, Fernández-Castro, J, Benavides-Gil, G, García-Sierra , R. How the lagged and accumulated effects of stress, coping, and tasks affect mood and fatigue during nurses’ shifts. Int J Environ Res Public Health 2020;17(19):7277. doi:10.3390/ijerph17197277
Google Scholar | Crossref18. Petersen, M, Burnett, C. The suicide mortality of working physicians and dentists. Occup Med (Chic Ill). 2008;58(1):25-9.
Google Scholar | Crossref19. National_Academy_of_Medicine_Action_Collaborative_on_ Clinician_Well-being.
Google Scholar20. Singh Ospina, N, Phillips, KA, Rodriguez-Gutierrez, R, et al. Eliciting the patient’s agenda- secondary analysis of recorded clinical encounters. J Gen Intern Med. 2019;34(1):36-40. doi:10.1007/s11606-018-4540-5
Google Scholar | Crossref | Medline21. Dewa, CS, Loong, D, Bonato, S, Trojanowski, L. The relationship between physician burnout and quality of healthcare in terms of safety and acceptability: a systematic review. BMJ Open. 2017;7(6):e015141. doi:10.1136/bmjopen-2016-015141
Google Scholar | Crossref | Medline22. Tawfik, DS, Profit, J, Morgenthaler, TI, Satele, D, Sinsky, CA, Dyrbye, LN, et al. Physician burnout, well-being, and work unit safety grades in relationship to reported medical errors. Mayo Clin Proc. 2018;93(11):1571-80. 2018/07/09. doi:10.1016/j.mayocp.2018.05.014
Google Scholar | Crossref | Medline23. Jawad, M, Ingram, S, Choudhury, I, Airebamen, A, Christodoulou, K, Wilson Sharma , A Television-based health promotion in general practice waiting rooms in London: a cross-sectional study evaluating patients’ knowledge and intentions to access dental services. BMC Oral Health. 2016;17(1):24-24. doi:10.1186/s12903-016-0252-6
Google Scholar | Crossref | Medline24. de Hoog, N, Verboon, P. Is the news making us unhappy? The influence of Daily News exposure on emotional states. Br J Psychol 2020;111(2):157-73. 2019/03/23. doi:10.1111/bjop.12389
Google Scholar | Crossref | Medline25. Johnston, WM, Davey, GCL. The psychological impact of negative TV news bulletins: the catastrophizing of personal worries. Br J Psychol. 1997;88(1):85-91. doi:10.1111/j.2044-8295.1997.tb02622.x
Google Scholar | Crossref | Medline26. Rubenking, B . Boring is bad: effects of emotional content and multitasking on enjoyment and memory. Comput Hum Behav. 2017;72:488-95.
Google Scholar | Crossref27. Eastwood, JD, Frischen, A, Fenske, MJ, Smilek, D. The unengaged mind: defining boredom in terms of attention. Perspect Psychol Sci 2012;7(5):482-95. 2012/09/01. doi:10.1177/1745691612456044
Google Scholar | SAGE Journals | ISI28. Lukasik, KM, Waris, O, Soveri, A, Lehtonen, M, Laine, M. The relationship of anxiety and stress With working memory performance in a large Non-depressed sample. Original Research. Front Psychol. 2019;10(4):1-8. doi:10.3389/fpsyg.2019.00004
Google Scholar | Crossref29. Diamond, A . Executive functions. Annu Rev Psychol. 2013;64:135–68. doi:10.1146/annurev-psych-113011-143750
Google Scholar | Crossref | Medline | ISI30. Morgado, P, Sousa, N, Cerqueira, J. The impact of stress in decision making in the context of uncertainty. J Neurosci Res. 2015;93:839-847.
Google Scholar | Crossref | Medline31. Hartley, CA, Phelps, EA. Anxiety and decision-making. Biol Psychiatry 2012;72(2):113-8. doi:10.1016/j.biopsych.2011.12.027
Google Scholar | Crossref | Medline32. Arnsten, AFT . Stress weakens prefrontal networks: molecular insults to higher cognition. Nat Neurosci. 2015;18(10):1376-85. doi:10.1038/nn.4087
Google Scholar | Crossref | Medline | ISI33. Schwabe, L, Wolf, OT. Stress prompts habit behavior in humans. J Neurosci. 2009;29(22):7191-8. doi:10.1523/JNEUROSCI.0979-09.2009
Google Scholar | Crossref | Medline34. Arnaudova, I, Kindt, M, Fanselow, M, Beckers, T. Pathways towards the proliferation of avoidance in anxiety and implications for treatment. Behav Res Ther 2017;96:3-13. doi:10.1016/j.brat.2017.04.004
Google Scholar | Crossref | Medline35. Holahan, CJ, Moos, RH, Holahan, CK, Brennan, PL, Schutte, KK Stress generation, avoidance coping, and depressive symptoms: a 10-year model. J Consult Clin Psychol. 2005;73(4):658-66. doi:10.1037/0022-006X.73.4.658
Google Scholar | Crossref | Medline36. Levy, AG, Scherer, AM, Zikmund-Fisher, BJ, Larkin, K, Barnes, GD, Fagerlin, A Prevalence of and factors associated With patient nondisclosure of medically relevant information to clinicians. JAMA Network Open. 2018;1(7):e185293-e185293. doi:10.1001/jamanetworkopen.2018.5293
Google Scholar | Crossref | Medline37. Dimitroff, SJ, Kardan, O, Necka, EA, Larkin, K, Decety, J, Berman, MG, et al. Physiological dynamics of stress contagion. Sci Rep. 2017;7(1):6168-6168. doi:10.1038/s41598-017-05811-1
Google Scholar | Crossref | Medline38. Barsade, SG . The ripple effect: emotional contagion and Its influence on group behavior. Adm Sci Q. 2002;47(4):644-75. doi:10.2307/3094912
Google Scholar | SAGE Journals | ISI39. Hatfield, E, Cacioppo, JT, Rapson, RL. Emotional contagion. Curr Dir Psychol Sci. 1993;2(3):96-9. doi:10.1111/1467-8721.ep10770953
Google Scholar | SAGE Journals40. Kelly, JR, Iannone, NE, McCarty, MK. Emotional contagion of anger is automatic: an evolutionary explanation. Br J Soc Psychol. 2016;55(1):182-91. doi:10.1111/bjso.12134
Google Scholar | Crossref | Medline41. Buchanan, TW, Bagley, SL, Stansfield, RB, Preston, SD. The empathic, physiological resonance of stress. Soc Neurosci 2012;7(2):191-201. doi:10.1080/17470919.2011.588723
Google Scholar | Crossref | Medline42. Cooper B, Giordano CR, Erez A, Foulk TA, Reed H, Berg KB. Trapped by a first hypothesis: How rudeness leads to anchoring. J Appl Psychol. 2021 Jun 10. doi: 10.1037/apl0000914
Google Scholar | Crossref43. Katz D, Blasius K, Isaak R, Lipps J, Kushelev M, Goldberg A, Fastman J, Marsh B, DeMaria S. Exposure to incivility hinders clinical performance in a simulated operative crisis. BMJ Qual Saf. 2019 Sep;28(9):750-757. doi:10.1136/bmjqs-2019-009598
Google Scholar | Crossref44. Riskin A, Erez A, Foulk TA, Riskin-Geuz KS, Ziv A, Sela R, Pessach-Gelblum L, Bamberger PA. Rudeness and Medical Team Performance. Pediatrics. 2017 Feb;139(2):e20162305. doi: 10.1542/peds.2016-2305
Google Scholar | Crossref45. Porath CL, Erez, A. Does rudeness really matter? The effects of rudeness on task performance and helpfulness. Academy of Management Journal 2007;50(5):1181-1197. doi:10.2307/20159919
Google Scholar | Crossref46. Ballatt, J, Campling, P. Intelligent Kindness: Reforming the Culture of Healthcare. Pensacola FL: Royal College of Psychiatrists; 2011.
Google Scholar47. Trzeciak, S, Mazzarelli, A, Booker, C. Compassionomics : the revolutionary scientific evidence that caring makes a difference. 2019.
Google Scholar48. Greene, J, Hibbard, JH, Sacks, R, Overton, V, Parrotta, CD. When patient activation levels change, health outcomes and costs change, too. Health Aff (Millwood) 2015;34(4):431-7. 2015/03/04. doi:10.1377/hlthaff.2014.0452
Google Scholar | Crossref | Medline49. Sin, NL, Graham-Engeland, JE, Ong, AD, Almeida, DM. Affective reactivity to daily stressors is associated with elevated inflammation. Health Psychol: Official J Div Health Psychol, Am Psychol Assoc 2015;34(12):1154-65. 2015/06/01. doi:10.1037/hea0000240
Google Scholar | Crossref | Medline50. Chida, Y, Steptoe, A. Greater cardiovascular responses to laboratory mental stress Are associated With poor subsequent cardiovascular risk Status. Hypertension. 2010;55(4):1026-

留言 (0)

沒有登入
gif